EXPERIENCE A NEW KIND OF LUXURY

Try from the comfort of your home | Luxury gift wrapping included always

 

Who wants to wait for new shoes! We ship quickly. Orders are usually fulfilled and dispatched within one working day of receipt and express shipped to our customers all over the world for a small fixed fee. Please allow 3 working days during sale periods. Exchanges and returns are free on all eligible orders.


All our shoes, from our mainline and seasonal collections to the Eco-Vegan collection are packaged in recycled shoe boxes made with the process residues from organic grapes, sourced locally from crops surrounding our workshops in Italy.




DELIVERY TIME & COSTS


We ship delivered duties paid (DDP) to ensure the price you pay at checkout is the total amount. For all shipping destinations, duty is clearly itemised in your shopping bag and throughout the checkout process. 


UK

NEXT WORKING DAY £9
Orders must be placed before 1pm for next working day delivery.
Please note if your order is placed after 1pm on Friday, it will not arrive until Tuesday.
During sale periods your order may take an additional 2 days to arrive. 

EU

€12

BREXIT UPDATE: We ship delivered duties paid (DDP) to ensure the price you pay at checkout is the total amount. No further taxes or duties required.

Ireland, Luxembourg, Netherlands: 2 – 3 working days
Belgium, France, Germany, Switzerland: 2 – 4 working days
Austria, Denmark, Greece, Italy, Norway, Slovakia, Spain: 3 – 5 working days
Czech Republic: 3 – 6 working days
Hungary, Poland: 4 – 5 working days
Finland, Portugal, Slovenia, Sweden: 4 – 6 working days
Latvia, Lithuania, Romania: 4 – 7 working days
Croatia: 4 – 8 working days

USA

EXPRESS SHIPPING $18

1 – 3 business days

AUSTRALIA
& NEW ZEALAND

$25

4 – 7 business days

REST OF
THE WORLD

$20

1 – 5 working days

 

 

RETURNS



Returning an item couldn't be easier. Try your purchase on in the comfort of your own home and if you need to send them back, you may return items within 28 days. Please note, a return must be requested within 14 days of receiving your order. We will collect from your home, work or an alternative address.

Exchanges and returns are always free.

Items in our Sale selection are eligible for exchange only.

Items in our Sample Sale selection cannot be returned or exchanged.

Please make sure your items are returned new, unused and with all Dear Frances packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please note we accept one exchange shipment per purchase. Any promotional code used will be honoured on the exchange. Subsequent exchanges will be subject to shipping charges of US$30 per item.

Gift cards are valid for a period of 12 months from date of purchase and are non-refundable. If you need to return an item purchased with a gift card, the return value will be issued as store credit.

How to request a return or exchange - UNITED STATES

Visit dearfrances-us.happyreturns.com to register your return

How to request a return or exchange - UNITED KINGDOM

Visit dear-frances-3.happyreturns.com to register your return

How to request a return or exchange - REST OF WORLD

Visit dear-frances-3.happyreturns.com to register your return

Please contact our customer care team by emailing info@dearfrances.com if you have any further questions.



TAXES & DUTIES



UK & EU We ship directly from the UK. BREXIT UPDATE: We ship delivered duties paid (DDP) to ensure the price you pay at checkout is the total amount. No further taxes or duties required. We ship dozens of parcels throughout Europe everyday.

USA Orders under US$800 are free from any import duties and will not attract any extra fees. Orders over US$800 will be liable for import duties and you have the option to prepay this at checkout or pay directly to the courier on delivery.

Rest of World For all other countries, you have the option to prepay any applicable duties and taxes at checkout.

 

REFUNDS



Your refund will be processed as soon as the items have been received by Dear Frances. However please allow up to 14 days from the day you return the product for your account to be credited. Your refund will be credited back to the credit card that was used to make the original purchase.

We are unable to refund any applicable taxes/duties and shipping fees paid on returned items.