Shipping & Returns, WOMENS SHOES / DEAR FRANCES – Dear Frances International

Try from the comfort of your home. Free shipping and exchanges on all styles.

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SHIPPING & RETURNS


EXPERIENCE A NEW KIND OF LUXURY
Try from the comfort of your home | Free shipping and exchanges on all styles. Luxury gift wrapping included always.
 
DELIVERY
As part of our commitment to provide great service to our customers across the world we offer free express shipping and exchanges on all orders.
DELIVERY TIME
We ship quickly, your order will be fulfilled and dispatched within one working day of receipt.
USA
Delivery 1-2 working days
Australia
Delivery 1-3 working days
Rest of World
Delivery 1-3 working days
UK & EU Members
1 day. Please visit and shop our UK & EU site for shipping terms.
 
RETURNS
Returning an item couldn't be easier. Try your purchase on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to initiate an exchange or return. We will collect from your home, work or an alternative address.
Shipping and exchanges are always free. However all returns will incur a small processing fee of US$30 per item to cover the return shipping fees.
Please make sure your items are returned new, unused and with all Dear Frances packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please note we accept one exchange per purchase. Subsequent exchanges will be subject to shipping charges of US$30 per item.
Please contact our customer care team by emailing info@dearfrances.com if you have any further questions.

DUTIES AND TAXES
USA
We deliver DDU (Delivery Duties Unpaid). Orders over US$800 are liable for all applicable import duties upon arrival into The United States, to be paid by the receiver. Orders under US$800 are free from any import duties and will not attract any extra fees. For packages that are turned down at delivery, you will be responsible for duties, taxes and shipping costs to and from the United Kingdom. Any extra fees incurred by Dear Frances will be deducted from the refund due.
Rest of world
We ship DDU (Delivery Duties Unpaid) to all other countries outside the EU. As the purchaser, you are liable for any import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your delivery from customs on arrival to your country or region.For packages that are turned down at delivery, you will be responsible for duties, taxes and shipping costs to and from the United Kingdom. Any extra fees incurred by Dear Frances will be deducted from the refund due.
UK & EU Members
Please visit our UK & EU site for shipping terms.
  
Refund processing time
Your refund will be processed as soon as the items have been received by Dear Frances. Please allow up to 14 days from the day you return the product for your account to be credited. Your refund will be credited back to the credit card that was used to make the original purchase.