SHIPPING & RETURNS

EXPERIENCE A NEW KIND OF LUXURY
Try from the comfort of your home | Free express shipping, exchanges and returns on all styles. Luxury gift wrapping included always.
 
DELIVERY
As part of our commitment to provide great service to our customers across the world we offer complimentary express shipping, exchanges and returns on all orders.
DELIVERY TIME
We ship quickly, your order will be fulfilled and dispatched within one working day of receipt.
UK & EU Members
Free next working day
USA
Free express shipping: 1-2 working days

Australia & New Zealand
Free express shipping: 3-4 working days

Rest of World
Free express shipping: 1-2 working days
 
RETURNS
Returning an item couldn't be easier. Try your purchase on in the comfort of your own home and if you need to send them back, you may return items within 28 days. Please note, a RAN number must be requested within 14 days of receiving your order. We will collect from your home, work or an alternative address.
Standard shipping, exchanges and returns are always free.
Please make sure your items are returned new, unused and with all Dear Frances packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please note we accept one exchange shipment per purchase. Subsequent exchanges will be subject to shipping charges of US$30 per item.
Gift cards are valid for a period of 12 months from date of purchase and are non-refundable. If you need to return an item purchased with a gift card, the return value will be issued as store credit.
Please contact our customer care team by emailing info@dearfrances.com if you have any further questions.

DUTIES

UK/EU

We ship directly from the UK. No duties will be charged when shipping within the EU.

USA

Orders under US$800 are free from any import duties and will not attract any extra fees. Orders over US$800 will be liable for import duties and you have the option to prepay this at checkout or pay directly to the courier on delivery.

Rest of World

For all other countries outside the EU, you have the option to prepay any applicable duties and taxes at checkout. 

Refund processing
Your refund will be processed as soon as the items have been received by Dear Frances. However please allow up to 14 days from the day you return the product for your account to be credited. Your refund will be credited back to the credit card that was used to make the original purchase.
We are unable to refund any applicable taxes or duties on returned items, however this may be able to be claimed directly from customs.


 

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