Frequently Asked Questions

Which payment methods and currency does Dear Frances accept?

We accept 100s of localised payment methods including; Visa Debit, Visa, MasterCard, American Express, JCB, PayPal, iDEAL, Maestro, Sofort, Google Pay, Apple Pay, WeChat Pay, Alipay, Klarna and many more. We process all transactions in the localised currency of your shipping destination.

Which countries does Dear Frances ship to?

Dear Frances ships worldwide from the UK, with free international shipping and returns. 

How long does delivery take and how much will it cost? 

We ship quickly! and offer free international shipping and returns on all orders. Delivery times vary between regions however will normally be received within 1 to 2 business days. Your items will be dispatched within 24 hours of placing the order (excluding weekends and public holidays). Upon dispatch, you will receive a shipping reference to track the status of your delivery.

Will I have to pay duties?

UK/EU

We ship directly from the UK. No duties will be charged when shipping within the EU.

USA

Orders under US$800 are free from any import duties and will not attract any extra fees.

Orders over US$800 are liable for duties and you have the option to prepay these at checkout. 

Rest of World

For all other countries outside the EU you have the option to prepay any applicable duties and taxes at checkout or pay the courier directly on delivery.

How can I track my order?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

Which size should I order if I am between sizes?

Dear Frances shoes fit true to size. Due to Italian sizing, our shoes run slightly narrow so if you are between sizes, we recommend selecting one size up. Please check the size guide within the product information for specific advice on your preferred style.

If you would like further help with sizing, please email our fit experts at info@dearfrances.com or via live chat on the website.

Try from the comfort of your home | Free shipping and returns on all styles. Luxury gift wrapping included always.

Can I use two discount codes at checkout

Only one discount code can be used for each purchase. We suggest you apply the discount code with the highest value or which expires the earliest and save the other for your next purchase.

What if an item is out of stock?

If an item is out of stock, please contact info@dearfrances.com for restocking information.

Can I pre-order an item?

We offer the option to pre-order selected styles. You will be notified if an item is available for pre-order and it's expected dispatch date at the time of adding it to your cart. Your credit card will be charged at the time of order in order to secure. For further information on pre-order items, please contact customer service at info@dearfrances.com.

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